Terms of service
OVERVIEW
This website is operated by VeloPaw. Throughout the site, the terms refer to VeloPaw. VeloPaw offers this website, including all information, products and services available through this website, to you, the user, conditioned upon your acceptance of these Terms of Service.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or purchase our products.
1. ONLINE STORE TERMS
You must be legally capable of entering into a binding contract in your country of residence to use this website and make purchases.
You agree not to use our products or services for any unlawful or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason permitted by applicable law.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, descriptions, images, prices and other information as accurately as possible.
However, product colors and appearance may vary depending on your device or screen.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time, subject to applicable consumer law.
3. PRICES AND PAYMENT
All prices are displayed in the currency shown on the website.
Applicable taxes and shipping costs will be displayed during checkout where required.
We accept the payment methods made available through our checkout.
By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
4. ORDERS AND ACCEPTANCE
When you place an order, you are making an offer to purchase the products in your order.
After your order is placed, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases of suspected fraud, pricing errors, product availability issues, or other legitimate reasons.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
5. SHIPPING AND DELIVERY
We currently ship to Germany and Austria.
Orders are generally processed within 1–3 business days.
Estimated shipping time is 5–9 business days after processing.
Estimated total delivery time is approximately 6–12 business days from the date of purchase.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs procedures, or circumstances outside our reasonable control.
Additional information is available in our Shipping Policy.
6. RETURNS AND RIGHT OF WITHDRAWAL
Customers in the European Union generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.
The withdrawal period for goods generally begins on the day the customer, or a person designated by the customer, receives the goods.
For information about exercising your right of withdrawal, return shipping costs, refunds, and defective products, please see our Return & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
7. DEFECTIVE OR NON-CONFORMING PRODUCTS
If a product is defective, damaged, incorrect, or does not conform to the contract, you may have statutory rights to a repair, replacement, price reduction, refund, or another remedy depending on the circumstances.
Nothing in these Terms limits those statutory rights.
8. INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, photographs, product images, videos, designs and other materials, is owned by or licensed to VeloPaw unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission, except where permitted by law.
9. THIRD-PARTY SERVICES
We may use third-party providers to support our store, payment processing, shipping, analytics, advertising, or other services.
Third-party services may have their own terms and privacy policies.
We are not responsible for third-party services to the extent permitted by applicable law.
10. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
11. PROHIBITED USES
You may not use our website:
- For any unlawful purpose;
- To violate applicable laws or regulations;
- To infringe our intellectual property rights or the rights of others;
- To transmit malicious software;
- To interfere with the security or operation of the website;
- To engage in fraudulent or abusive activity.
12. DISCLAIMER
To the fullest extent permitted by applicable law, our website and its content are provided for general informational and commercial purposes.
Nothing in these Terms excludes or limits any consumer rights or statutory protections that cannot legally be excluded or limited.
13. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
To the extent permitted by law, VeloPaw will not be liable for indirect or consequential losses arising from use of the website or products.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
15. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are subject to applicable law.
Nothing in these Terms is intended to deprive consumers in Germany, Austria, or any other applicable jurisdiction of mandatory consumer protections available to them under applicable law.
16. CONTACT INFORMATION
VeloPaw
Email: velopaw.contact@gmail.com
For questions regarding these Terms of Service, orders, returns, or products, please contact us using the email address above.