Privacy policy
This Privacy Policy explains how VeloPaw collects, uses, stores, and shares your personal information when you visit or make a purchase from velopaw.co.
1. INFORMATION WE COLLECT
When you visit our store or place an order, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number, where provided
- Order and purchase information
- Payment information
- Device and browser information
- IP address
- Information about how you interact with our website
We only collect information that is reasonably necessary for operating our store and providing our services.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Communicate with you about your orders
- Respond to customer-service requests
- Prevent fraud and abuse
- Improve our website, products, and services
- Analyze website usage and performance
- Send marketing communications where you have provided the required consent
- Show relevant advertising where permitted by law
3. SHOPIFY
Our store is powered by Shopify, which provides the ecommerce platform used to sell our products and process orders.
Shopify may process personal information in connection with your use of our store, including information necessary to process transactions, operate the website, maintain security, and provide ecommerce services.
4. PAYMENT PROCESSING
Payments are processed through third-party payment providers made available at checkout.
Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider.
We generally do not have access to your complete payment-card information.
5. SHIPPING AND FULFILLMENT
To fulfill your order, we may share necessary information such as your name, shipping address, email address, phone number, order details, and other information required for delivery with our fulfillment and shipping partners.
We may use third-party fulfillment providers, including CJdropshipping, to source, process, and ship orders.
These providers process information only as necessary to fulfill and deliver your order and provide related services.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, measure advertising performance, and provide relevant advertising.
Some cookies are necessary for the operation and security of the website.
Where required by applicable law, we will ask for your consent before placing non-essential cookies or using similar technologies.
You can manage your cookie preferences through the cookie settings available on our website.
7. ANALYTICS AND ADVERTISING
We may use third-party services to understand how visitors use our website and to measure and improve our advertising.
These services may include Meta and other advertising or analytics providers.
Depending on the technology used and applicable law, these providers may receive information such as device information, website interactions, and advertising-related identifiers.
Where required, we obtain consent before using non-essential tracking technologies.
8. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from us, we may use your email address to send information about products, promotions, and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.
10. DATA SECURITY
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure.
11. YOUR RIGHTS
Depending on your location and applicable law, including the GDPR, you may have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise your rights, contact us at:
velopaw.contact@gmail.com
You also have the right to lodge a complaint with the relevant data protection authority in your country.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the European Economic Area.
Where personal information is transferred internationally, we use appropriate safeguards as required by applicable data-protection law.
13. CHILDREN'S PRIVACY
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.
We do not knowingly collect personal information from children for marketing purposes.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
16. CONTACT US
VeloPaw
Email: velopaw.contact@gmail.com
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at the email address above.