Shipping policy

Order Processing

Orders are processed within 1–3 business days. Once your order has shipped, you will receive tracking information by email when available.

Estimated Delivery Times

For Germany and Austria, estimated shipping time is 5–9 business days after your order has been processed.

This means the estimated total delivery time is approximately 6–12 business days from the date your order is placed.

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

Shipping Destinations

We currently ship to Germany and Austria. Available shipping options and any applicable shipping costs are displayed at checkout based on your delivery address.

Tracking

Tracking information will be provided once your order has shipped. Please allow some time for tracking information to become active after shipment.

Delays

While we work to deliver orders within the estimated timeframe, occasional carrier or customs delays may occur. If your order appears to be significantly delayed, please contact us at velopaw.contact@gmail.com and we'll be happy to help.