VeloPaw creates practical, comfortable, and thoughtfully designed products for pets and the people who care for them. We focus on products that make everyday life with your pet easier and more enjoyable.

We ship to selected countries. Available shipping destinations and options are shown at checkout based on your location.

Orders are processed within 1–3 business days and delivery typically takes 5–9 business days after processing.

Yes. Tracking information is provided once your order has been shipped. You can use the tracking information to follow your package's progress.

Eligible products can be returned according to our current Return Policy. Please review the Return Policy page for the applicable requirements, timeframes, and conditions.

Please contact VeloPaw customer support as soon as possible with your order details and, where applicable, photos of the issue. We will review the situation and help you with the next steps.

You can contact us through our Contact Us page. Our support team will be happy to help with questions about your order or our products.